📄 LUXE LOOM – Refund & Return Policy

1. Introduction

This Refund & Return Policy applies to all transactions made through the Luxe Loom marketplace platform.

2. Return Eligibility

Returns may be accepted in the following cases:

• Damaged product
• Wrong item delivered
• Manufacturing defects

Returns will NOT be accepted for:

• Used items
• Customer-damaged products
• Final sale items

3. Return Request Period

Return requests must be submitted within 3 – 7 days after delivery.

4. Return Process

Customers must:

• Provide order details
• Provide photo proof of the issue

5. Refund Process

Refund methods:

• Bank transfer
• Original payment method

Refund processing time:

• 3 – 14 working days

6. Return Shipping Responsibility

• Seller fault → Seller pays
• Customer change of mind → Customer pays

7. Non-Refundable Charges

The following may not be refundable:

• Delivery charges
• Platform service fees (if applicable)

8. Marketplace Responsibility

Luxe Loom acts only as a marketplace facilitator. Product quality and delivery are the seller’s responsibility.

9. Fraud Protection

Refunds may be rejected for:

• Fake return claims
• Used product return abuse
• False damage claims

10. Policy Updates

Luxe Loom reserves the right to update this policy at any time.